FAQs
The things people ask before they call. If yours is not here, phone or email and you will get a straight answer.
Ask us directly.
Phone or email and you will get a straight answer, not a booking form. A photo of the problem gets you the fastest reply.
Often it can be repaired. A snapped crank, a failed sealed unit, a rotten sill or bad perimeter sealing are all fixable without a new window. We inspect first and tell you honestly which side of that line you are on — including when replacement is genuinely the cheaper answer over ten years.
No. You get one written price covering labour, materials, disposal and clean-up before we start. If we open a wall and find something we could not see — rot, missing flashing, a structural surprise — we stop, photograph it, and send you the cost of the extra work. Nothing gets added without your written approval.
Most enquiries get a reply the same day, and we can usually be on site within a few days for repairs. Emergencies — broken glass, active water ingress — we prioritise and will make the opening safe immediately even if the permanent fix has to wait for parts.
Yes. We hold an Alberta business licence, WCB coverage and liability insurance, and we will send the certificates with your quote without being asked. Our lead is also a Certified Professional Home Inspector.
Yes. Broken, shattered or vandalised glass is our priority call. We attend the same day where we can, make the opening safe and weather-tight with a proper board-up, and then reglaze once the correct sealed unit arrives — usually five to ten days. Board-up starts at $120 for residential; commercial storefronts are quoted on attendance.
Send us a photo. Get a straight answer.
Most enquiries get a real reply the same day - what is likely causing it, what it takes to fix, and roughly what it costs. No obligation, no sales call.